If you've done everything you're supposed to do and you're still having trouble seeing Channel 11, call 806.744.1414 between 6 a.m. and 7 p.m. If you're having trouble seeing other channels, call 888.225.5322.
KCBD stopped using an analog over-the-air signal at around 1 a.m. June 12, 2009.
Viewers using converter boxes must rescan their receivers on their converter boxes to pick up the new, KCBD digital channel 11.1.
Remember, if you're currently using an analog television to receive free, over-the-air signals, you will need a digital-to-analog converter box as well as an antenna to receive the new, digital signal after June 12.
If you have a newer, digital television, you should not need a converter box. That television should have a digital tuner and be able to receive the new, digital signal.
Fixing reception problems
First, you should:
When adjusting your antenna, try using the signal strength meter found on your converter box or digital television.
The signal strength meter is usually found in the menu feature on the remote control. You can also refer to the owner's manual for the converter box or digital television for instructions on how to find and use the signal strength meter.
Once you adjust the signal strength and antenna, make sure you rescan you channels.
Like analog signals, TV stations will be using both VHF (channels 2-13) and UHF (channels 14-51) to broadcast the new, digital signal.
"Rabbit ears" or indoor antennas are usually used for VHF and "loop" or "bow-tie" antennas are usually used for UHF.
To make sure you receive all the new digital channels, you should use an antenna that covers both VHF and UHF.
Converter box coupons
If you don't already! have a converter box and need one, all US households are eligible to request up to two converter box coupons until July 31, 2009.
(Click here for more information on converter box coupons)
or call 1-888-388-2009 or 1-877-530-2634 (English/TTY) or 1-866-495-1161 (Spanish/TTY).
If your TV is hooked up to cable or satellite, you should be all set for the Big Switch. However, if you experience problems with our new, digital channel 11 after 4:30am on June 12, you should call your cable or satellite provider.
More after the switch tips
Rescan your cable channels (if hooked up to cable) to make sure you're receiving all the channels in your plan.
Rescan your new digital channels (if using a digital tuner or converter box) to make sure you are receiving all the new channels.
Remember, KCBD will now be broadcasting on it's new digital channel 11.1.
For more information or questions about the switch to digital, call 1-888-CALL-FCC (1-888-225-5322) or click here.(c) 2009 KCBD. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.