Self Check In Machines at LIA - KCBD NewsChannel 11 Lubbock

1/21/03

Self Check In Machines at LIA

We've seen change after change at airports across the Nation since September 11th, 2001. Security changes passengers understood but proved frustrating. Now airports have another change to announce, but this one is designed to speed things up.

Security is still tight at airports across the Nation, but to make the experience smooth for passengers, many airlines have added self check in machines.

"What these kiosk's do is allows a person to bypass, if their not checking bags they can bypass the ticket counter, get a boarding pass document from these machines," says Gaylon Blair, Southwest Airlines, local Station Manager.

The machines are new to Lubbock International, so agents are directing passengers to them and walking them through the easy steps.

We caught up with some passengers to see what they thought.

"I think it's very fast and very efficient."

Do you think you could do it on your own? "Oh yes, once your used to doing it, I don't see any problem."

"It's quick, I like it."

"Oh yea, saves a lot of time."

The idea is if your not checking baggage you can avoid the lines and save time by using the Rapid Self Check In machines.

You can only use the Southwest Machines if you booked your flight on the Internet, but even if you have luggage to check, you can use the kiosk to get your boarding pass, then wait in line to check your bags. It takes a rapid rewards card or credit card and about two minutes of your time.

"If you've got a business man or woman and he or she isn't checking bags, lets say they are going to Dallas for the day they can come up here if they've booked online they can come to the airport go to the kiosk then precede through security to the gate," Blair said.

The entire process remains in the guidelines of the Federal Aviation Administration and the Transportation Security Administration.

American Airlines, and Continental also have the new self check machines. Delta Airlines doesn't plan to have the machine at the Lubbock Airport in the near future.

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