Swine Flu Travel Policies - KCBD NewsChannel 11 Lubbock

9/30/09

Swine Flu Travel Policies

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By Brittany Pieper - bio | email

LUBBOCK, TX (KCBD) - Flu continues to spread, and you never know when it might hit you. Covenant says they had nearly 60 cases last week, and that doesn't include those at UMC or other clinics.  

You're a lot less likely to see filter masks, and travelers seem a lot less worried now then when swine flu first started spreading.  "I'm really not worried about it.  I haven't seen anything to prove it's too serious," said Tom King after flying into Lubbock Preston Smith International Airport. 

Another passenger, Slade Daniel, agrees, "I'm kind of washing my hands a little bit more, but at the end of the day I'm not really worried about it." 

However, airlines still do not want you traveling if you are sick.  Some airlines are more forgiving with their sick policy than others. But airlines still don't want you traveling if you are sick. NewsChannel 11 spoke with each of the airlines flying out of Lubbock to see how they handle cancellations and changes due to illness.

American Eagle says for non-refundable tickets a change fee applies for most cases whether you have a doctor's note or not.

Southwest Airlines does not have a change fee for any changes or cancellations. You can apply the fare you already paid to a future flight, but if the new fare is more expensive you must pay the difference.

Continental Airlines says they will waive change fees for ill customers with documentation from your doctor. If you cancel your flight, they will credit what you've already paid to a future flight. If you change your flight date they will honor the original fare without penalty.

Delta said they will handle illness on a case by case basis, but will likely waive change fees if you have a doctor's note.

Both Southwest and American said if you find yourself in this situation you can call their customer relations office & they may be able to work with you on a case by case basis.

©2009 KCBD NewsChannel 11. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Swine Flu Coverage

News from around the area and state on the swine flu virus sweeping the nation.

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