Unsolicited text causes cost concern for some - KCBD NewsChannel 11 Lubbock

10/28/09

Unsolicited text causes cost concern for some

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By Ben Lawson  - bio | email

LUBBOCK, TX (KCBD) - A text is causing concern for some cell phone customers. For most, the message isn't the problem, it's the cost associated with it. The problem for some is that they get charged for every text message, so this unsolicited message is costing them.

The message reads: "Are you 10k or more in debt? Our settlement program cuts your payments and total debt by HALF immediately. No up front fees. May we contact you?"

It does not identify what program or company it is. We did try to call the number, but a recorded message says the number is not reachable.

We responded to the text to find out who this company is, but have not heard back, so we don't know who's actually sending this message. We did find out the number originates out of southern California and also discovered plenty of complaints online from people who'd received the same message.

"In this day and age, with the economy the way it is, the companies are finding all different kind of ways to reach people, and I guess text messaging is an official way to try to reach people with their message," President/CEO of the Better Business Bureau of the South Plains Nan Campbell said.

"If you have limited text messaging privileges, then that is a concern, because it would wind up costing people so much per text," Campbell said.

Campbell says there are steps folks can take to stop this from happening. "One thing that I do when I receive a text message that comes unsolicited is I type 'stop' and hit reply and they're not supposed to send it to me again, but I think for something like this, the best thing to do is to notify your vendor, your phone company and ask them if there can be a block put on that or find out if they have had other complaints," Campbell said.

You can also register your cell with the National Do Not Call Registry. We do want to point out that we haven't been able to identify the company who's sending this message, so we weren't able to check their rating with the BBB.

Campbell recommends that if you are seeking debt relief, seek a counselor, and check their rating with the BBB.

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