LUBBOCK, TX (KCBD) - Covenant Health System announces a new beginning for their organization. It follows a series of layoffs and other concerns over the past few years.
This strategy follows ten months of research and planning. Organizers tell NewsChannel 11 around 1,700 people helped develop this new direction, including physicians and community members.
Everything is centered around clinical excellence. All employees have the chance to see what the goals are, plus add their thoughts and ideas in a interactive experience at Covenant.
Chief Financial Officer John Grigson says it's been a while since Covenant has had a real vision, and during interviews with physicians, he says they also felt the hospital was lacking direction. Grigson says many long term strategic plans take 10 to 15 years to accomplish, but Covenant is speeding up the process, and hopes that patients will see change within 5 years.
"We believe that we have some high quality physicians in this organization, but we believe our service delivery needs to be taken up a notch, and we don't have time. So, we want to make that happen very rapidly," Grigson said.
"Also, in this day and time, in this economy, you don't have too long a time to become efficient," Grigson added. He says this new beginning includes partnering with their medical staff to design a better future that they'll be proud of, a hospital that physicians will want to practice at, and that patients will want to come to.
"I hope you would experience a level of care that you would have confidence in. I hope that you would see a level of service delivery that's second to none, that you will have gone nowhere else in the state or this country and experience any higher level of service and attention to detail. Also, be an organization that you feel is efficient, provides you the care at the right price," Grigson said.
Part of the plan includes changes for healthcare reform. "As healthcare reform continues to go , we are going to have to perform our services at a lower and lower cost, but the trick to that is to provide it at a lower cost, but continue to raise quality at the same time," Grigson said.
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