City of Lubbock Ranked In Top 15 for Online Services - KCBD NewsChannel 11 Lubbock

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City of Lubbock Ranked In Top 15 for Online Services

The City of Lubbock was ranked in the top 15 cities in the nation in the 2002 survey by the Center for Digital Government.

The survey included 125 cities and ranked cities according to progress and innovation in their use of technology and electronic government. Lubbock was in the category for cities with a population between 125,000 and 250,000. The only Texas cities ranking higher than Lubbock were Plano and Irving.

The ranking in that category follows:

  • Des Moines, Iowa
  • Plano, Tx.
  • Fort Wayne, Ind.
  • Richmond, Va.
  • Torrance, Calif.
  • Lincoln, Neb.
  • Salt Lake City
  • Durham, N.C.
  • Hollywood, Fla.
  • Hampton, Va.
  • Irving, Tx.
  • Tacoma, Wash.
  • Winston-Salem, N.C.
  • Alexandria, Va.
  • Bakersfield, Calif.
  • Lubbock, Tx.
  • Madison, Wis.
  • Naperville, Ill.

According to an article in the magazine Government Technology, top ranking cities "have a robust selection of online services available for citizens, they also have the right infrastructure, management tools and policies in place to ensure technology enables government operations in the 21st century." The article also said "Fundamentals, teamwork and executive support characterize the 2002 Digital Cities winners."

Information Technology (IT) Director Sharlett Chowning said, "We are very proud to be included in the nation’s top 15 cities. Our IT department does an incredible job in meeting the needs of all of the different City departments."

According to the Government Technology article, 125 cities responded to the Center for Digital Government's 2002 Digital Cities Survey, which was sponsored by Microsoft Corp. The cities ranged in population from 75,000 to 7 million. They embrace technology and use it to its fullest extent, despite razor-thin budgets and other barriers.

The Center for Digital Government also praised the top-ranking cities for the following online services :

  • Online job searches are extremely popular, with 97 percent of responding cities reporting at least 50 percent or more of their available jobs are posted online.
  • To support policy decisions, 94 percent of responding cities use GIS, and 80 percent make GIS available to citizens in some capacity.
  • Web portals are present in 88 percent of responding cities, with 37 percent posting at least six electronic forms that can process parking tickets, utility bills, permits, taxes, professional licenses, park services and procurement bids.
  • Digital democracy occurs in 30 percent of the cities, which have both cable TV and webcasting coverage of city council meetings.
  • IT leadership is big. A CIO or equivalent is in place in 91 percent of cities, and 66 percent have an IT strategic plan to guide them.

"We have room to grow," said Chowning, "especially in the area of webcasting. We are already working toward that goal, and the future looks very exciting."

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