BBB warns South Plains of a roofing company - KCBD NewsChannel 11 Lubbock

3/1/10

BBB warns South Plains of a roofing company

LUBBOCK, TX (KCBD) – The Better Business Bureau is warning customers about a south plains roofing company. Some local customers put a 60 percent deposit down for materials and months later, they are still waiting for the repairs.

The company's BBB rating went from a B+ to an F. The company is Hartley Roofing in Littlefield. The roofing controversy is brewing in two states and two Texas cities, and has left many customers wondering what will happen next.

In November, three Lubbock families wrote checks for a total of almost $21,000 as a deposit for work on their roofs. Fred Kennedy is one of those people. His roof was totaled last spring during a hail storm.

He says he entered into a contract for $18,485 and put $11,000 down as a deposit for materials.

According to his contract, he can cancel for any reason but must pay a 5% fee and sending notice via certified mail. His letter was rejected and sent back. After almost exactly four months after he paid the money, still no roof and no refund.

 "We are all in the same boat. No one showed up to do any work. It's not a complaint about workmanship it's a complaint that checks were cashed and when the request was made to cancel the contract the money has not been returned," says Kennedy.

Officials at Hartley Roofing say the problem with these roofing jobs is the fault of a former sales representative. That sales rep denies taking customers' money. Hartley says it is in the process of contacting homeowners and complying with its contracts.

Meanwhile, these customers are still in need of repairs.

Coming up on tonight on NewsChannel 11 at 10, we'll hear what the company has to say about the thousands of dollars in down payments for work that still hasn't started. We've also caught up with the sales rep being blamed for all of this. We'll tell you what he has to say.

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