DPS Roadside Assistance Comes at a Price - KCBD NewsChannel 11 Lubbock


DPS Roadside Assistance Comes at a Price

It can happen when you least expect it. Your car breaks down and you find yourself helplessly stranded on the side of the road. Help may be just a phone call away. Just look on the back of your driver's license. There, you'll find a toll free number.

"Originally the number was designed to report traffic crashes that people have seen out on the roadway," says Lubbock County DPS Trooper John Gonzalez.

You can also use the number to call for roadside assistance, but don't be misled, the call is free but the help is not. "We generated misconceptions that it provides free road assistance such as mechanics and free flats and things like that. No, it does not," says Gonzalez.

What the number will do is send a DPS officer to assist you. "We as a public servant provide the free assistance to come and stand by with you," says Gonzalez.

DPS can not tow your car for free or make major repairs, but officers will try to get you back on the road. "If they need a boost jumper cables we carry in our patrol cars we would try to assist them in that," says Gonzalez.

So, if you do need help, trooper john Gonzalez suggests you have the following information when you call. "You have to be accurate with your information. What roadway you're on what land markers, mile markers you may have passed so it can be accurate in sending the officer to exactly where you're at because time can be of the essence especially if you're in fear that somebody's there that may harm you we want to get there as quickly as possible," says Gonzalez.

The DPS roadside assistance hotline is 1-800-525-5555. And again, you can find that number on the back of your drivers license. If you have a cell phone, dial *377 which is also *DPS .

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