LUBBOCK, TX (KCBD) - On April 27th police say a man was robbed at gunpoint at the University Courtyard Apartments. "I feel unsafe because there was that assault in this building about last week," said Kim Allen who has lived at the complex for about two years.
She thinks people have tried to break into her apartment twice in the past few months, and she says they complex has never taken safety seriously. "They know there's a problem. They're just not fixing it," she said.
However, the apartment complex claims the property is very safe. "We do have a courtesy officer on the property to handle any issues that our residents have. We do have access gates that do keep some people out," said Leasing Assistant Warren Walters.
Allen, says her first concern was that the apartment did not provide a keyless deadbolt when she moved in, which is something they're required to do by law according the Texas Apartment Association's web site. "First they told us they weren't required to give us one. Then they argued that it would restrict their access to the apartment, which is kind of the idea," said Allen. After more than a year of asking for one and threatening to move out, Allen did get a dead bolt installed.
KCBD NewsChannel 11 asked apartment management about the dead bolts, and they told us every apartment comes with two, one keyed and one keyless. "There is no key on the outside of all of our apartments, but they can lock it from the inside as well as flipping the handle up also secures a second deadbolt," said Walters.
However, when we asked a resident to see theirs, we discovered there was no keyless deadbolt installed. "As far as we know, we haven't seen anyone else get one installed," said Allen.
One of the other complaints residents had was the access gate. They say it's been broken since November, so anyone can get into the complex. Management says they know it's broken and are working to get it fixed.
The Texas Attorney General's Office says if you find yourself in a similar situation you should first to submit the request in writing to the complex manager. If that still doesn't work you can get a lawyer or take it to small claims court yourself.
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