"The City of Lubbock has hundreds of policies in place that govern everything from hiring people to paying the bills," said Interim City Manager Tommy Gonzalez Thursday. "Some of these policies overlap, contradict each other and are obsolete. I'm forming a policy review committee to look at all these policies and recommend changes so we can enhance customer service and tighten internal controls," said Gonzalez.
The committee is made up of citizens and employees appointed by Gonzalez. He has charged the group with:
Nine citizens and 15 city employees (from departments that administer the policies and from departments that are impacted by the policies) will make up the committee. Nancy Haney, Interim City Management Operations Liaison, will chair the group.
Three subcommittees have been formed to concentrate on policies specific to the areas of personnel, finance and miscellaneous.
Citizens who are participating on the committee are:
City employees on the committee include:
"This is a much needed task," said Gonzalez. "I anticipate that it will take between 9 and 12 months to completely review all internal city policies."
After the review, the committee will draft a list of recommended changes.
"This is not an exercise in bureaucracy," said Gonzalez. "We will consolidate and clean up our internal policies. It's a major way to enhance our customer service and make it easier for our citizens to do business with city hall."