By Tiffany Pelt - email
LUBBOCK, TX (KCBD) - Lubbock Power and Light finalized its purchase of Xcel Energy's distribution systems Friday morning. The city signed the check for more than $87 million and they'll now have about 21,000 new customers.
The purchase was complete around 10:30 a.m. with Mayor Tom Martin and Councilman Floyd Price officially signing the check turning over Xcel's power lines, meters, and customers to LP&L, but Xcel will continue to provide the energy.
Xcel's President assured customers they'll still be in good hands. "We have had historically, and even today, the lowest or next to lowest rates in the State of Texas very similar, right in line with what the City of Lubbock will have," said Riley Hill, Xcel President and CEO.
The thousands of new customers should look out for two changes. "If you had a specialized service with Xcel Energy, such as bank drafts or balanced budget billing, we need you to contact us so that we can set that service up for with Lubbock Power and Light," said Chris Sims, LP&L Public Information Officer.
New customers might also see two bills if their LP&L water bill is under one name and their Xcel bill was in another. If you get two, you should call LP&L and they can consolidate those bills.
LP&L's customer service number is (806) 775-2509 and is open from 8:00 a.m. - 5:00 p.m. Monday through Friday.
This weekend from sun up to sun down LP&L will be out checking more than 23,000 meters for the news customers to make sure the billing is correct.
LP&L also increased their customer service numbers to accommodate the raise in customers. "We've hired extra people and increased our customer call numbers by 35%," said Sims.
Although Xcel sold its distribution systems to LP&L they'll continue to have offices in Lubbock. Their downtown office however, is now part of Texas Tech for administrative offices.
And one of the main reasons LP&L bought Xcel was to get rid of the dual power lines to become more efficient. "It won't happen tomorrow. It's going to be a long term process, probably a ten to 20 year process because we have many other utilities services that use our power lines," said Sims.
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