FCC tackles overcharging by phone companies - KCBD NewsChannel 11 Lubbock

FCC tackles overcharging by phone companies

WASHINGTON, DC (KCBD) -

The FCC has turned up the heat on phone companies that "cram" unauthorized fees onto phone bills.

The agency chairman announced Monday that they will circulate a new proposal on Tuesday to combat cramming charges, a practice that costs consumers an estimated $20 million a year.

The charges typically range from $1.99 to $19.99 per month, but only about one in 20 customers notice the additional charges. 

"We've proposed high fines for companies that have taken millions of dollars from consumers through unauthorized fees. We're taking steps to educate consumers about cramming," FCC chairman Julius Genachowski said.

The FCC also released a cramming tip sheet Monday: FCC Guide

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