They are the people you call on for assistance, and they've been there to support you for the last 125 years. We're talking about telephone operators and this week SBC Texas is celebrating Operator Appreciation Week. While services and technology have changed over the years, SBC says operators are still known as 'the voice with a smile'.
One local operator remembers a call she received one Christmas Eve from a widower. "He started singing the 12 days of Christmas and he was pretty good. You could tell he was like an opera singer and he sang it all and I guess we both left content with that call," said SBC Telephone Operator Jamey Britto.
Lubbock is home to 42 SBC Operators, there are 600 statewide.