Important information for AT&T U-verse subscribers - KCBD NewsChannel 11 Lubbock

Important information for AT&T U-verse subscribers

A Message for AT&T Subscribers:

As you know, KCBD-TV has been negotiating with AT&T U-Verse to reach a fair, market-based agreement for carriage of our station. Unfortunately, we have not yet reached an agreement.

However, we have agreed to an extension until February 29. As a result, KCBD-TV will remain available on AT&T U-Verse as we continue to negotiate. Our goal is to reach an agreement and there will be no interruption of your service.

Please continue to check back here regularly for further updates.

As always, we sincerely appreciate your support and your viewership.

Frequently Asked Questions

What is going on between AT&T U-VERSE and KCBD-TV?

To serve viewers like you, KCBD-TV negotiates agreements with cable companies like AT&T U-VERSE that bring our signal to your home. Usually, these deals are reached without any disruption to your service. Unfortunately, so far AT&T U-VERSE has refused to reach a fair, market-based deal to carry KCBD-TV. By law, the deadline for reaching an agreement is February 29. If no deal is reached by midnight, February 29, you could lose the shows, sports and local news you rely on and which you are paying for.

I don't want to lose access to KCBD-TV. What can I do?

Two things. First, contact AT&T U-VERSE at 1-800-288-2020 and let them know you don't want to lose KCBD-TV. Second, keep checking this website for updates, or sign up for our Twitter feed. We'll let you know how the negotiations are going and if it is time to look at other options to keep getting KCBD-TV.

What will I be missing if I lose KCBD-TV?

Unfortunately, you and your family could lose some of the best programming of the year. But you shouldn't have to miss a minute. Let AT&T U-VERSE know that you want KCBD-TV on the dial.

Why is AT&T U-VERSE refusing to reach a deal to carry KCBD-TV?

We cannot speak for AT&T U-VERSE. What we can say is that the deal we have proposed is based on the fair market value of our programming and is similar to agreements that stations like ours have reached with other cable companies in our area. KCBD-TV will continue to be available on other providers such as DirecTV and DISH Network.

If AT&T U-VERSE stops carrying KCBD-TV, will I get a refund on my cable bill?

It is up to AT&T U-VERSE to decide whether or not to give you a refund if they stop carrying KCBD-TV. We can say that we think it is wrong for you to still be paying for KCBD-TV if you are no longer receiving it.

I have heard AT&T U-VERSE say that if they reach an agreement with KCBD-TV they will have to raise my cable bill. Is that true?

It is up to AT&T U-VERSE to decide what they charge their customers. What we can say is that we have reached agreements with other TV providers and none have publicly said that they had to raise their rates as a direct result. And importantly, you are ALREADY paying AT&T U-VERSE for our station. So it is not clear why your rates should go up further if AT&T U-VERSE simply continues providing you what you have been paying for.

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