Lubbock Group Opposes State Moving Human Health Services To Call Center - KCBD NewsChannel 11 Lubbock

4/30/04

Lubbock Group Opposes State Moving Human Health Services To Call Center

Two hundred jobs in Lubbock could be eliminated if the state moves some of its Human Resource Services to a call center.

That is what brought members of the Texas State Employees Union, or TSEU, together Friday at the Lubbock Civic Center. A proposal by the Texas Health and Human Services Commission would change the process of applying for programs, like Medicaid, from a face-to-face system to one done over the phone. That means those face-to-face services which are now provided by several Lubbock area offices would no longer be needed.

"We have 205 employees and closing the offices would send those jobs to call centers. It's going to be a loss of those employees and that's not going to be good for our local economy," said Jenny Malone, a TSEU member.

TSEU considers these changes to be part of an overall pattern of unfunded resource cuts to communities under legislation passed last year.

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