Xcel Energy warns of new customer scam - KCBD NewsChannel 11 Lubbock

Xcel Energy warns of new customer scam

Provided by Xcel Energy

AMARILLO, Texas – Xcel Energy has received numerous reports about a new scam targeting customers in the Texas-New Mexico area.

Some customers have been contacted by callers claiming to represent Xcel Energy, indicating the customers' electric service is soon to be disconnected. The caller then tells customers to make their utility payments by purchasing a Green Dot pre-pay VISA card at a local drug or convenience store.

When customers purchase the card and call the phone number provided by the scammer, they are then directed to another phone number where the card information is obtained and the cash value is removed from the card. Additionally, the card customers purchase at stores is only a temporary card, so when they provide their information, the permanent card may be registered in another name and redirected.

This scam typically targets Hispanic customers and is perpetrated by callers who may speak Spanish.

Xcel Energy is communicating the following advice in the wake of this scam:

  • Any time customers are unsure if they've been contacted about their accounts or payments by Xcel Energy, call us at 1-800-895-4999 to verify that we sent the email or letter or made the phone call.
  • We do not recommend a specific payment method or type. We offer a variety of payment options so customers can select the one that best suits them.
  • Customers who may need assistance paying their bill should call us at 1-800-895-4999.

Customers who have been impacted by this scam should report it to their local police department.

  • Local News on KCBD.comNewsMore>>

  • Charlottesville exposes new threat for college campuses

    Charlottesville exposes new threat for college campuses

    Friday, August 18 2017 4:30 AM EDT2017-08-18 08:30:21 GMT
    Friday, August 18 2017 6:01 PM EDT2017-08-18 22:01:52 GMT

    Colleges are bracing for more violence on campus after a deadly attack at a white nationalist rally in Virginia became the latest example of hatred migrating from the internet to the streets.

    Colleges are bracing for more violence on campus after a deadly attack at a white nationalist rally in Virginia became the latest example of hatred migrating from the internet to the streets.

  • Spanish plan for carnage started with botched explosion

    Spanish plan for carnage started with botched explosion

    Friday, August 18 2017 2:30 AM EDT2017-08-18 06:30:03 GMT
    Friday, August 18 2017 5:52 PM EDT2017-08-18 21:52:59 GMT

    Spanish police kill five suspects connected to the Barcelona van attack that killed 13 people, as the manhunt intensified for the perpetrators of Europe's latest rampage claimed by the Islamic State group.

    Spanish police kill five suspects connected to the Barcelona van attack that killed 13 people, as the manhunt intensified for the perpetrators of Europe's latest rampage claimed by the Islamic State group.

  • Finnish police shoot man who stabs 8 people in Turku; 2 dead

    Finnish police shoot man who stabs 8 people in Turku; 2 dead

    Friday, August 18 2017 10:19 AM EDT2017-08-18 14:19:34 GMT
    Friday, August 18 2017 5:52 PM EDT2017-08-18 21:52:51 GMT

    Police in Finland say they have shot a man in the leg after he was suspected of stabbing several people in the western city of Turku.

    Police in Finland say they have shot a man in the leg after he was suspected of stabbing several people in the western city of Turku.

Powered by Frankly