Provided by Xcel Energy
AMARILLO, Texas – Xcel Energy has received numerous reports about a new scam targeting customers in the Texas-New Mexico area.
Some customers have been contacted by callers claiming to represent Xcel Energy, indicating the customers' electric service is soon to be disconnected. The caller then tells customers to make their utility payments by purchasing a Green Dot pre-pay VISA card at a local drug or convenience store.
When customers purchase the card and call the phone number provided by the scammer, they are then directed to another phone number where the card information is obtained and the cash value is removed from the card. Additionally, the card customers purchase at stores is only a temporary card, so when they provide their information, the permanent card may be registered in another name and redirected.
This scam typically targets Hispanic customers and is perpetrated by callers who may speak Spanish.
Xcel Energy is communicating the following advice in the wake of this scam:
Customers who have been impacted by this scam should report it to their local police department.