Consider This...311 Works - KCBD NewsChannel 11 Lubbock

Consider This...311 Works

I was driving down the street last week when I saw a poor animal that had been hit by a car and killed. My first thought was someone should come and remove it from the street before a bigger mess was made.

Honestly, I had to claim the "not my job" award on this one, so I called 311. It's the City's help line to report problems. Within a short time, a crew from the city had removed the animal. And I wasn't surprised because it wasn't the first time I used 311. After hitting the same pothole over and over, I also called and it was fixed within a day or two. It made me wish I had called sooner.

Consider this:

It's easy to complain about services provided by the City, but this one really works.  If you didn't know about it, now you do. 311 is one city program that I am happy to pay for with my tax dollars.

Now they aren't available around the clock, but if you call between 8 and 5 with a pothole, tall weeds, dead animals, or any other non-emergency, I bet your experience will be extremely positive.  

So congratulations to the 311 crew. You all are getting it right. 

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'Consider This' is a commentary by KCBD Vice-President and General Manager Dan Jackson.

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