Local company cheated out of Masters tickets - KCBD NewsChannel 11 Lubbock

Local company cheated out of Masters tickets

AUGUSTA, GA (WFXG) -

One Augusta ticket company that has had a flawless reputation for nearly15 years said it has been cheated out of dozens of Masters tickets and badges. Travel Masters said one of their brokers failed to produce the badges he promised. Now the company is out those badges, out hundreds of thousands of dollars, and out of favor with some angry golf fans.

"Everything has been great and then we get call today saying they don't have the tickets," said Lynn and Tom Byrne, Travel Masters clients.  

"They owe us and the hundreds of other people," said Dean McAthie. "But the guy who never gave them the tickets owes them."

It has been a thriving ticket business for Alfred Monsalvatge who owns Travel Masters.  He told FOX54, since 1999 he has never let any client down.

"Our reputation in the community and all over the country and some parts of the world, we have been spot on," said Monsalvatge.  

"[We came] five years ago,  it was a seamless transaction but this year we showed up and they informed us they only have three of the six tickets," said Mark Owen, Travel Masters client.

Monsalvatge said one of the contracted brokers who is also a long time family friend failed to produce the amount of badges he promised, leaving nearly 40 people each day of the Masters tournament who paid in advance, out of luck.

"We ordered the tickets in November," said Lynn Byrne.  

"The parcel of tickets that were offered may have been offered to, and this is just pure speculation, to several other firms," said Monsalvatge.   

JC Tickets is a firm that has been helping Travel Master accommodate to some clients for tickets.  A representative said the same broker failed to produce the tickets he promised. JC Tickets was only depending on a fraction of the tickets that were promised to Travel Master; however they said they still able fulfill all of their ticket orders.

"It seems like a bit of a Ponzi scheme that this guy played on Travel Master," said Owen.  

Monsalvatge said when he called the broker, the only thing he could offer were apologies.

FOX54's Elizabeth Rawlins talked to the broker who said he did not have the tickets and he was not going to comment any further.

There is real explanation for an owner who is left to deal with the fallout, breaking the news to clients and trying to compensate them what he can.

"I'm thinking it's probably costing us somewhere around $750,000," said Monsalvatge.  

He notified the police who said since the broker was contracted through the company; it then becomes a civil case. Monsalvatge plans to pursue legal action but he is also concerned about the potential lawsuits he could face himself from those who didn't receive their tickets.  

Copyright 2013 Raycom News Network. All rights reserved.

  • Local News on KCBD.comNewsMore>>

  • House GOP passes $788B bill for Pentagon, border wall

    House GOP passes $788B bill for Pentagon, border wall

    Thursday, July 27 2017 12:48 PM EDT2017-07-27 16:48:59 GMT
    Thursday, July 27 2017 6:51 PM EDT2017-07-27 22:51:23 GMT
    The House passed a $788 billion spending bill Thursday that combines a $1.6 billion down payment for President Donald Trump's controversial border wall with Mexico with a whopping budget increase for the Pentagon. (Source: CNN)The House passed a $788 billion spending bill Thursday that combines a $1.6 billion down payment for President Donald Trump's controversial border wall with Mexico with a whopping budget increase for the Pentagon. (Source: CNN)

    The GOP-controlled House is plowing ahead on legislation to give the Pentagon a massive spending boost and deliver a $1.6 billion down payment for President Donald Trump's oft-promised wall along the U.S.-Mexico...

    The GOP-controlled House is plowing ahead on legislation to give the Pentagon a massive spending boost and deliver a $1.6 billion down payment for President Donald Trump's oft-promised wall along the U.S.-Mexico border.

  • Republicans strain for modest 'skinny' redo of 'Obamacare'

    Republicans strain for modest 'skinny' redo of 'Obamacare'

    Thursday, July 27 2017 4:49 AM EDT2017-07-27 08:49:08 GMT
    Thursday, July 27 2017 6:51 PM EDT2017-07-27 22:51:18 GMT

    Senate Republicans are abandoning hope of truly replacing 'Obamacare' and might settle for a much more modest 'skinny repeal.'

    Senate Republicans are abandoning hope of truly replacing 'Obamacare' and might settle for a much more modest 'skinny repeal.'

  • Food for Thought: 7/27/17

    Food for Thought: 7/27/17

    Thursday, July 27 2017 6:48 PM EDT2017-07-27 22:48:36 GMT
    Source: KCBD GraphicSource: KCBD Graphic

    Health inspectors checked out the cleanliness of more than 50 food establishments this week. We have four stops that were perfect and one that landed at the bottom of the list.

    Health inspectors checked out the cleanliness of more than 50 food establishments this week. We have four stops that were perfect and one that landed at the bottom of the list.

Powered by Frankly