Atmos Energy working to reverse overcharge payments - KCBD NewsChannel 11 Lubbock

Atmos Energy working to reverse overcharge payments


Atmos Energy is currently working to reverse payments to some of their customers who were overcharged this weekend.

On Sunday, the energy company said they had a programming error that caused customers who paid by debit or credit card were charged ten times the amount they were supposed to pay.

The issue affected 39,000 customers across the company and 2,300 here in west Texas.

Marinda Heinrich is the manager for public affairs in west Texas. She says the error was caused by an issue in their customer support system.

"In order to implement that new system, there were some programming things that had to go on with our credit card payment processing vendor. There was a mistake made on the decimal point there. They've found the root of the problem, corrected it and put measures in place to where that won't happen again," Heinrich said.

Heinrich said that all credit card payments have been reversed, but they are still working to reverse about 50 percent of debit card payments.

Copyright 2013 KCBD. All rights reserved.

Powered by Frankly