LP&L establishes "Lights Out" email - KCBD NewsChannel 11 Lubbock

LP&L establishes "Lights Out" email

From the Lubbock Power & Light Facebook Page:

An email address has been established to allow customers with an outage to directly email their request to the dispatch center. Customers may send their request to lightsout@mylubbock.us.

Our call centers have experienced an extremely high volume of calls over the past 48 hours and this email address will provide customers an alternate avenue with which to communicate with us.

This service is intended for customers who have not previously reported a specific service issue. If you have previously entered a service request via telephone we can assure you that your request has been logged into our system and will be addressed as soon as possible.

We must stress that entering duplicate service requests via the email address after customers have already entered a phone request will only serve the slow down the process for all customers experiencing power outages. Our crews are working night and day to repair service throughout the territory and will continue to do so until all is restored.

Customers using the "Lights Out" email address must include the following information in order for our service crews to respond to their request:

· Name

· Address were service is interrupted

· Phone number where customer can be reached

All customers experiencing issues with the interruption of service may contact LP&L at (806) 775- 2509 during normal business hours. Customers may also choose to contact LP&L (806) 775-2555 anytime day or night.

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