An email address has been established to allow
customers with an outage to directly email their request to the dispatch
center. Customers may send their request to firstname.lastname@example.org.
Our call centers have experienced an extremely high volume of calls over the
past 48 hours and this email address will provide customers an alternate avenue
with which to communicate with us.
This service is intended for customers who have not previously reported a
specific service issue. If you have previously entered a service request via
telephone we can assure you that your request has been logged into our system
and will be addressed as soon as possible.
We must stress that entering duplicate service requests via the email address
after customers have already entered a phone request will only serve the slow
down the process for all customers experiencing power outages. Our crews are
working night and day to repair service throughout the territory and will
continue to do so until all is restored.
Customers using the "Lights Out" email address must include the
following information in order for our service crews to respond to their
· Address were service is interrupted
· Phone number where customer can be reached
All customers experiencing issues with the interruption of service may contact
LP&L at (806) 775- 2509 during normal business hours. Customers may also
choose to contact LP&L (806) 775-2555 anytime day or night.