LP&L: 'We know you're hurting and we're doing the best we can' - KCBD NewsChannel 11 Lubbock

LP&L: 'We know you're hurting and we're doing the best we can'

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LUBBOCK, TX (KCBD) -

It has been around 48 hours since a violent wind and hail storm hit the South Plains, and around 1,200 people here in Lubbock are still in the dark.

LP&L says it's working around the clock to restore power to everyone.

Chris Simms with LP&L said, "We think this is the worst damage we've seen since the 1970s tornado. Very, very large wind damage event to the LP&L electrical grid."

The company is bringing in around 15 crews from outside of Lubbock to put in new poles.

LP&L says more than 19,000 homes lost power during the storm.

Simms says although they don't have a specific timeframe when all the outages will be fixed, they are working as hard as possible.

"We're your friends and neighbors, we work and live here in Lubbock. We know you're hurting and we're doing the best we can," he said.

The City of Lubbock wants to remind residents to call LP&L, not the fire department, if they see downed trees or power lines.

Only call 911 for emergencies, such as a live power line on the ground that poses a danger.

On Friday LP&L established an email address to allow customers with an outage to directly email their request to the dispatch center. Customers may send their request to lightsout@mylubbock.us.

LP&L says customers using the "Lights Out" email address must include the following information in order for service crews to respond to their request: Name, address were service is interrupted, phone number where customer can be reached.

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