Customers seeing red over LP&L payment plan setup fee - KCBD NewsChannel 11 Lubbock

Customers seeing red over LP&L payment plan setup fee

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An increasing number of Lubbock residents are looking to set up a payment plan for these high summer electric bills, but frustrations are continuing to grow.

Setting up a payment plan with LP&L is free if you use their automated system over the phone, but they charge $30 if you speak with a customer service representative.

Electric Utility Board Chairman Gail Kring says that when citizens judge the policies of LP&L, they must compare the utility to companies that are making a profit.

LP&L says the $30 fee has been in place for over a year, long before this recent rate increase.

The LP&L web site contains detailed instructions on how to set up a payment plan for free using their automated system, using a voice option or a touch tone phone.

You can find more information online here.

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