Homeowner demands 'accountability' after LP&L damage claim - KCBD NewsChannel 11 Lubbock

Homeowner demands 'accountability' after LP&L damage claim denied

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Jaime Castillo says his appliances were damaged by a power surge Jaime Castillo says his appliances were damaged by a power surge
LUBBOCK, TX (KCBD) -

A Lubbock man is encouraging homeowners to check their insurance policies after discovering he is not covered for damages he says were caused by a power surge.

On July 22, Jaime Castillo says he called the fire department after noticing an electrical-type burning smell coming from inside his home.

Not long after firefighters got there, he says a Lubbock Power & Light crew showed up and started working on power lines behind his house.

Castillo says the crew told him one line dropped onto another one, creating a power surge.

He says his computer, his air conditioner and several more appliances were destroyed, costing him about $7,000 to replace.

Castillo filed a claim with the city, saying LP&L should be responsible for the damage, but his claim was denied.

"I just want some accountability," Castillo said. "I want them to be responsible for what happened and maybe compensate me for some of my losses."

LP&L says the decision is left up to the claims adjuster, but the claims adjuster said they could not discuss the specifics of this case.

Castillo says the damage is not covered by his home insurance, so he's trying to figure out what he can do next.

He advises other homeowners to check their insurance and see if they would be protected if a similar event happened to them.

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