Provided by LP&L
LP&L wants its customers to be aware of utility procedures in order to protect themselves from fraud. This week, LP&L began sending out automated calls to inform customers in the first ten billing cycles of exactly how much the June billing system error affected them and how that amount will be reflected on their November 2013 electric bill. This official automated call from LP&L does not come from a live caller. It is a pre-recorded message with the customers' affected amount inserted.
The scam phone calls made by people claiming to be LP&L employees involves a live caller and asks for direct payment over the phone. Customers should know there will never be an instance where a live LP&L employee contacts a customer and asks for payment of a bill right then and there over the phone. If an LP&L customer receives a phone call asking for payment in that manner, do not pay.
Customers should try to get as much information about the caller as possible, including the phone number from which he or she is calling by caller ID, and immediately call LP&L at 806-775-2509 between 8 a.m. and 5 p.m. Monday through Friday, or local law enforcement as soon as possible.
Lubbock Power & Light is the third largest municipal electric utility in Texas and has been serving the citizens of Lubbock since 1917. LP&L serves more than 101,000 electric meters and owns and maintains 4,300 miles of power lines and three power plants in and around the City of Lubbock. For more information about Lubbock Power & Light, go to www.lpandl.com and follow the utility on Facebook.