A new form of Triage - KCBD NewsChannel 11 Lubbock

A new form of Triage

Parenting comes with some long nights when kids wake up feeling bad, and it's a scary feeling wondering "Can I take care of this myself, or should we go to the emergency room?"

Now, UMC is taking that decision off your hands, by making the emergency room available to you at home... by phone. It's called the Telephone Triage at UMC, and it provides the community with a 24 hour hotline to nurses who can give you the advice you need at any hour of the day, for any kind of medical problem

"One great advantage is that it's free. Another advantage is if you're feeling bad at 2:00 in the morning, your doctor is not awake, but we are. Also we can triage all age groups. There's no limit to our age group, so that's a great advantage too. We can help young and old," says Stephanie Hunter, the director of Telephone Triage at UMC.

Previously, nurses would not give advice over the phone, but the UMC telephone triage uses a software system written and updated regularly by doctors, to provide free advice on what you can do at home to help a situation, and when you need to head to the emergency room instead.

The number to call is 74nurse, or 746-8773.

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