Lubbock banks warn of debit card scam - KCBD NewsChannel 11 Lubbock

Lubbock banks warn of debit card scam

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First Bank and Trust Chief Technology Officer Stephen Quisenberry First Bank and Trust Chief Technology Officer Stephen Quisenberry
False text message pretending to be from Prosperity Bank False text message pretending to be from Prosperity Bank
LUBBOCK, TX (KCBD) -

Local banks are asking customers to be cautious of what they are calling a scam to get debit card information.

Customers have received calls and text messages prompting them to enter sensitive information.

"It seems to be a large-scale phone scam where they're using auto dial computers," said First Bank and Trust Chief Technology Officer Stephen Quisenberry. "They're actually asking for you to enter your debit card number, the expiration date on it and the three digit code on the back. Once you enter the information the line gets disconnected."

Quisenberry believes that anyone with an (806) area code is subject to being called. At first it was thought that the scam only affected customers of Prosperity Bank. So far there are no reports of land lines being called but Quisenberry says customers just need to use common sense.

"We try to train our customers and teach our customers that the bank will never ever call you and ask you for any confidential information like that," he said. "We want them to call us immediately if they are not sure. We will cancel those cards and reissue them."

He says First Bank & Trust is constantly trying to prevent scams and fraudulent activity. Each year they spend hundreds of thousands of dollars to keep customer information safe.

"We monitor transactions on a daily basis, get reports emailed to us constantly and we will place those fraud blocks on cards before a customer even knows their information has been captured."

As for what to do moving forward, Quisenberry advises people to remain vigilant.

"Continue using those cards and make sure you keep it in your possession. If it's lost contact your bank immediately, never give the card number out over the phone. Always initiate the call if you're going to do that and let us know if there's any fraudulent transaction immediately."

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