Weather knocks out LP&L transformer in Southwest Lubbock - KCBD NewsChannel 11 Lubbock

Weather knocks out LP&L transformer in Southwest Lubbock

LUBBOCK, TX (KCBD) -

Lubbock Power & Light has repaired a transformer that went out in South Lubbock around 9 a.m. Saturday morning.

LP&L Spokesman Matt Rose says the wind and rain from Friday night led to a mechanical failure that left some South Lubbock residents without power for about 30 to 45 minutes.

Outages were reported around 82nd Street from Indiana to Quaker Avenue.

Rose says the transformer has been repaired and no outages have been reported since this morning.

Some KCBD viewers said they had trouble reaching LP&L and were unable to report their outages.

Rose explained that they have a limited number of incoming phone lines, 40 active lines and 50 places in the call queue, so if they get an unusually large volume of calls at one time - more than 90 people - they will be unable to reach LP&L by phone.

Rose said customers should try to use the IVR system at (806) 775-2555 or send their report by email to lightsout@lpandl.com.

Customers using the "Lights Out" email address should include the following information in order for service crews to respond to their request: name, address where service is interrupted and phone number where the customer can be reached.

All customers experiencing issues with interruption of service may contact LP&L at (806) 775- 2509 during normal business hours.

Copyright 2014 KCBD. All rights reserved.

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