BBB warns consumers to check bills to avoid getting 'crammed' - KCBD NewsChannel 11 Lubbock

BBB warns consumers to check bills to avoid getting 'crammed'

NASHVILLE, TN (WSMV) -

Your phone bill comes every month, but do you ever look at that bill? Not doing that may be costing you a lot more than you know.

"Cramming" is the term for unauthorized, misleading or deceptive charges placed on your phone bill.

On Tuesday, the Federal Trade Commission announced it's investigating T-Mobile amid allegations it "crammed" customers for hundreds of millions of dollars by charging $10 fees for premium texting and celebrity gossip updates their customers never asked for.

"And most of the time, they like to do it in little, small increments," said Kathleen Calligan with the Better Business Bureau of Middle Tennessee.

According to the BBB, the most common cases of "cramming" are done by hackers.

"Scammers hack into databases all the time of telephone providers, they get our information," Calligan said.

And the BBB says scammers haven't forgotten the fact that you can charge something to a telephone bill.

So why are so many consumers missing these bogus charges?

Experts say it has to do with how we pay our bills these days. Instead of looking closely on paper, bills are paid online.

"We don't want paper anymore, in fact, we're encouraged not to get a paper bill," Calligan said.

While it may be time consuming, experts say taking a close look at your statement is the only way you can stop "cramming."

"It makes me want to go home and look at my bill and see what all is in there. I know it's like 14 pages long, that's probably why I don't look at it," said consumer Brad Meibers.

You need to check for the scam right away. Otherwise, it might be too late.

"You never get your money back that you've paid all those months. Never, ever have I seen that," Calligan said.

Copyright 2014 WSMV (Meredith Corporation). All rights reserved.

  • Local News on KCBD.comNewsMore>>

  • North Korea says ready to deploy, mass-produce new missile

    North Korea says ready to deploy, mass-produce new missile

    Tuesday, May 23 2017 12:57 AM EDT2017-05-23 04:57:57 GMT
    Tuesday, May 23 2017 12:57 AM EDT2017-05-23 04:57:57 GMT

    In what Pyongyang says is its answer to President Donald Trump's policies, North Korea claims it's ready to deploy and start mass producing a new midrange missile.

    In what Pyongyang says is its answer to President Donald Trump's policies, North Korea claims it's ready to deploy and start mass producing a new midrange missile.

  • Flynn rejects Trump-Russia probe subpoena; Dems say he lied

    Flynn rejects Trump-Russia probe subpoena; Dems say he lied

    Tuesday, May 23 2017 12:56 AM EDT2017-05-23 04:56:53 GMT
    Tuesday, May 23 2017 12:56 AM EDT2017-05-23 04:56:53 GMT

    Members of key congressional committees are pledging a full public airing as to why former FBI director James Comey was ousted amid an intensifying investigation into Russia's interference with the U.S. election.

    Members of key congressional committees are pledging a full public airing as to why former FBI director James Comey was ousted amid an intensifying investigation into Russia's interference with the U.S. election.

  • Trump's $4.1T budget relies on deep domestic cuts

    Trump's $4.1T budget relies on deep domestic cuts

    Tuesday, May 23 2017 12:56 AM EDT2017-05-23 04:56:32 GMT
    Tuesday, May 23 2017 12:56 AM EDT2017-05-23 04:56:32 GMT

    Trump's blueprint for the 2018 budget year includes a wave of cuts to benefit programs such as Medicaid, federal employee pensions, welfare benefits and farm subsidies.

    Trump's blueprint for the 2018 budget year includes a wave of cuts to benefit programs such as Medicaid, federal employee pensions, welfare benefits and farm subsidies.

Powered by Frankly