Provided by Lubbock Power & Light
Lubbock Power & Light has just been made aware of fraudulent activity being conducted by an unknown third party. Over the past 48 hours similar fraudulent activity has been reported statewide and typically involves a live caller telling customers they must pay past due amounts over the phone. The Lubbock Police Department has been contacted by LP&L.
“Any attempt to defraud our customers is taken very seriously,” said Matt Rose, LP&L spokesperson. “We will assist law enforcement to catch and prosecute anyone who attempts to fraudulently collect any form of payment from our customers.”
LP&L is cautioning its customers to be aware of any similar attempts to collect payment. The scam phone calls are made by people claiming to be LP&L employees requesting immediate and direct payment of past due amounts over the phone. LP&L stresses that there will never be an instance where a live LP&L employee contacts a customer and demands payment of a bill over the phone. If an LP&L customer receives a phone call asking for payment in that manner, do not provide any personal banking information at anytime.
LP&L does regularly issue automated calls as a courtesy informing customers of any past due amounts. LP&L calls are always pre-recorded messages informing customers of amounts owed and the contact number they may call to handle their balance, (806) 775-2509.
Any information obtained by customers about the caller, including the phone number from which he or she is calling captured by caller ID, should be given to LP&L or local law enforcement as soon as possible. Call LP&L at 806-775-2509 between 8 a.m. and 5 p.m. Monday through Friday.
Lubbock Power & Light is the third largest municipal electric utility in Texas and has been serving the citizens of Lubbock since 1917. LP&L serves more than 101,000 electric meters and owns and maintains 4,300 miles of power lines and three power plants in and around the City of Lubbock. For more information about Lubbock Power & Light, go to www.lpandl.com and follow the utility on Facebook.?