City codes pose challenge for hail repair business

LUBBOCK, TX (KCBD) - After receiving over 900 auto insurance claims from last week's hail damage, State Farm was hoping to set up auto drive-thru locations around Lubbock. At these drive-thru locations, the company sets up a tent where they evaluate vehicle damage, providing estimates and payouts on the spot. One of the locations that State Farm picked was an empty lot connected to A.s. Dent Shop. Allen Scott of A.S. Dent Shop owns both properties.

"I've been here 22 years. I'm very passionate, I'm sorry, but I've serviced Lubbock people," Scott said. "I've got great ratings, you know, we just do a great job. When you've got city leaders that won't allow you to do business and take care of customers, it's very frustrating."

The frustration Scott is referring to is the city denying State Farm to set up one of these tents on his property. The two had signed a contract allowing State Farm to set up shop, but when the company went to the city for permits, they were denied due to the plot of land not being developed to zoning standards. Essentially you can't have a secondary use for the property if there isn't a primary use currently.

Scott hopes this will be changed in the future.

"Going forward, this needs to be changed because if we get another hailstorm or whatever, I have the perfect facility," he said. "They need to be able to use it. This is IHC commercial property. I pay $3,400 a year just on this one piece of property from LCAD and they won't allow me to use it."

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