Wouldn't it be nice if your hospital room could be more like a 4 star hotel?
In Boston, New England Baptist Hospital is giving patients the VIP treatment starting with a complimentary newspaper, coffee and donuts when their condition allows. And while recovering from surgery, patients can relax in a spa style bathrobe, use a complimentary laptop computer the hospital provides.
"We're in the top 1% locally and 3% nationally in patient satisfaction and we didn't want to leave that to chance so we wanted to have a consistent program that everybody knew what was expected of them," said Linda Thompson with the New England Baptist Hospital.
Patients even get coupons for the hospital gift shop, in case they have a long wait to see their doctor, as a way to apologize for the inconvenience.