Choosing a Provider
Finding the best home care provider for your needs requires a little research, but it is time well spent. Quality of care and competency of personnel should be your primary concerns. You have the right to choose any home care provider who is qualified to provide the services you need, although that choice may be restricted somewhat if you are enrolled in a managed care plan (such as a Medicare Advantage Plan). Here are some questions to consider when deciding which home care provider is best for you:
How long has the provider been serving the community and what services do they offer?
confidentiality, complaint procedures, hours of service, and emergency arrangements?
indication that the agency is continually informed and actively involved in the home care industry.