911 System Could Get Overhaul - KCBD NewsChannel 11 Lubbock


911 System Could Get Overhaul

Today a six month, $54,000 study was started looking into Lubbock's 911 emergency system.

"We have about a 15 second delay in time for transfer time," said Kevin Overstreet, Director of The Office of Emergency Management.

"If we can get there, seconds make all the difference in the world," said Lubbock's Fire Chief, Rhea Cooper.

To find out if seconds can be saved, a consultant is studying the current 911 system.

"He's going to give us some options and tell us where we're deficient," added Overstreet.

Right now when you call 911 it goes to a dispatcher who sends it to either Police, EMS, Fire fighters or deputy's. But is that the most efficient system?

"That's what this study is looking to do. Is to either co-locate all of those into one location or to merge them all together," said Cooper.

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