Bill Drury to Give Lubbock Seminar on "Keeping Customers" - KCBD NewsChannel 11 Lubbock

1/2/08

Bill Drury to Give Lubbock Seminar on "Keeping Customers"

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The Lubbock Chamber of Commerce and Embassy Suites Hotel are bringing Bill Drury back to Lubbock for a business seminar titled "Keeping Customers."

On Thursday, January 17, at the Embassy Suites Hotel, located at 5215 S. Loop 289, Drury will present an action-packed 1/2 day seminar with proven strategies and techniques to help everyone in the company resolve conflict and turn irate customers into your best customers.

There will be a morning (8:30-11:30 a.m.) and afternoon (1-4 p.m.) presentation of the seminar (both sessions identical), allowing employers to send half their people in the morning and half in the afternoon.

Some disturbing facts:

  • FACT: Customers who are upset when they leave a business tell an average of 11 other people about their bad experience.
  • FACT: An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience.
  • FACT: Courting new business can cost up to five times more than resolving problems with current clients.
  • FACT: 97 percent of all companies never formally train employees in the art of conflict resolution.

Your investment is only $89/person if you register by 5 p.m. Tuesday, January 8. Late registrations are $99/person. A $10/person discount will be applied to reservations for five or more people from the same company, regardless of which session they attend. Non-member price is $149/person.

For more information or to register, (click here) , call (806) 761-7000, or email.

This seminar is sponsored by the Embassy Suites Hotel.

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