Crafton's Glass - Automotive - KCBD NewsChannel 11 Lubbock

Crafton's Glass - Automotive

(806) 744-4838        (806) 744-8376 FAX

The windshield is a critical component of your car's safety system. As a safety device, its role is to stay in place and keep occupants inside the vehicle during impact. It is the back board for the inflating passenger side air bag and provides crucial crush resistance support for the roof, in case of rollover. If a windshield is not installed properly, it can come out during a collision and lead to serious injury.

Because a windshield is usually bonded into your car with an adhesive, you should look for experienced installers who have certification of instruction from adhesive companies in the use of their products. Professional auto glass companies take the time to do the job right the first time, so you'll avoid service problems down the road.

A replaced windshield must not compromise any safety standards that were part of the original vehicle design when your car rolled off the assembly line." *

Know the Facts! *

  • Fact #1: The windshield is a critical part of a vehicle's safety system.
    In an accident, the windshield enables the passenger airbag to function properly and minimizes roof collapse.  Your vehicle's continued safe performance depends on a proper installation. This involves 20 or more steps and can take from 40 minutes to over 2 hours.
  • Fact #2: We realize that a policyholder may choose or select a specific shop for service.
    Policyholder choice will always be honored.
  • Fact #3: Not all auto replacement glass is the same.
    Original Equipment Manufacturers (OEM), like PPG, make replacement auto glass parts following the same quality procedures used to make glass for car manufacturers.  So the glass fits precisely in the opening, reducing the possibility of a poor quality installation. PPG PROSTARS shops install these parts, which have earned the Good Housekeeping Seal.
  • Fact #4: Windshield replacement requires skill and extensive hands-on experience to have the ability to install the many thousands of different parts.
    PPG PROSTARS shops have access to one of the most comprehensive mentor-based training programs in the industry. They also have access to PROTips-an on-line database of best installation practices for new vehicles and difficult to install parts.
  • Fact #5: A windshield is secured into a vehicle with sophisticated adhesive systems.
    Always ensure the technician who worked on your vehicle clearly defines the "safe-drive away time."  These times may vary depending on the adhesive system used and the manufacturer's recommended curing or drying time.
  • Fact #6: Weather dictates when a technician can perform repair or replacement work outdoors.
    While we always try to make any service work convenient for our customers, we will advise you when indoor work is necessary to adhere to all safe windshield installation and repair practices. When inclement weather prohibits us from working outdoors, we always offer our customers the option of dry, comfortable, in-shop service.

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