BBB Warns Homeowners To Check Credentials - KCBD NewsChannel 11 Lubbock

11/18/08

BBB Warns Homeowners To Check Credentials

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The South Plains Better Business Bureau warns home owners to check the credentials of security alarm company representatives before you let them inside your home.

The BBB says to call your alarm company to find out if it's time for a system upgrade. This comes after reports of representatives from a company called Pinnacle Security LLC going to homes in Levelland, Shallowater and Littlefield stating they're with Pinnacle. There is a Utah based company named Pinnacle Security LLC. There is also a Lubbock company called, Pinnacle Protection which tells NewsChannel 11 those are not their employees.

Ken Naunam, owner of Pinnacle Protection, says, "They're actually coming with our signs and introducing themselves as Pinnacle. They're saying that their system is out dated, that they need to upgrade into the new digital system, which is totally false."

Tuesday afternoon NewsChannel 11 spoke with the complaints manager of the Utah Company, Pinnacle Security LLC Adam Christian. He says that employees of his company are doing business in the Lubbock Area.

Christian says, "Sometimes there is an existing security system that is not then currently being monitored. We will then install a new security system with monitoring security."

The South Plains BBB says since Pinnacle Security is a Utah based company all complaints about it must go through that state's BBB's office. The local office of the BBB also says that it has received no complaints about the Lubbock Company, Pinnacle Protection. Pinnacle Security has a satisfactory record with the BBB of Utah.

At this time no Lubbock area complaints have been filed against either company in the Utah office.

The Better Business Bureau
For more information on consumer guidance, business guidance, dispute resolution, and consumer news and alerts; click here to goto the Better Business Bureau's web site.

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