Xcel Energy warns of additional disconnect scams

Xcel Energy warns of additional disconnect scams
Xcel Energy Texas

Provided by Xcel Energy

AMARILLO, Texas (March 20, 2019) – Xcel Energy has received calls from customers reporting attempted scams in the Texas Panhandle over the past few days.

In recent scam attempts reported from customers in Amarillo, Canyon and Borger, scammers are impersonating Xcel Energy agents and telling customers that a serviceman is on his way to disconnect their electrical service for nonpayment. The scammers are demanding payment over the phone in order to prevent disconnection, and offer only one option for making payment – a prepaid debit card.

The recent scam attempts follow a familiar pattern of scams that have cropped over the past several years, both in Texas and New Mexico. Xcel Energy customers in either state should be familiar with the scammers’ tactics and avoid providing any personal or financial information over the phone.

Customers who are behind on payments will receive a printed disconnect notice in the mail before any other attempt to collect is made. Xcel Energy also offers multiple options for making payment. If customers receive calls demanding payment under threat of imminent loss of service, they should hang up and contact Xcel Energy to verify account status. Residential customers should call 1-800-895-4999. Business customers should call 1-800-481-4700.

Xcel Energy also offers a free customer app that allows customers to check their account balances and make secure payments. The app also includes information on past usage and ways to track power outages. It is available through Apple Store and Google Play.