Lubbock Officials providing info for citizens to interact with City Depts after City Hall closes

Lubbock Officials providing info for citizens to interact with City Depts after City Hall closes
City of Lubbock (Source: City of Lubbock)

**Release from the City of Lubbock**

As the unprecedented COVID-19 (Coronavirus) situation continues to evolve, the City’s primary focus continues to be on the health and safety of our employees, customers and community. While the need for social distancing is of great importance, we remain committed to supporting the general health and safety needs of the community. Beginning Monday, 23, 2020, City Hall will be closed to the public. Below is information for departments that citizens interact with daily and how they can continue conducting their business with the City.

  • Beginning Monday, March 23, 2020, City Hall will be closed to the public until further notice. Contractor and developer business can be conducted online via the Citizen Self Service (CSS) portal, via e-mail, and over the phone. Detailed information on CSS, including how to create an account and submit applications and/or plans, may be found at the following URL: https://ci.lubbock.tx.us/departments/building-safety/citizen-self-service.
  • All general and project-related inquiries will be handled by phone, e-mail or online meeting platform.
  • With few exceptions, field inspections will continue as normal though staff are advised to avoid contact with others and maintain appropriate distances.
  • Customers that do not have electronic and/or computer capabilities may drop off plans, permit applications, and development applications, in a designated location in the lobby of City Hall.
  • Business-related meetings, such as Site Plan Committee, Pre-Development Meetings, etc., are temporarily placed on hold. Notice will be provided when these meetings resume.
  • Staff of the Building Safety Department and Planning Department may be contacted as follows:

Building Safety Department

Planning Department

Code Enforcement and Environmental Health

All general inquiries will be handled by phone, e-mail or computer via Skype, Zoom or Go-To Meeting.

Food establishment permits and renewals issued by Environmental Health and miscellaneous permits issued through Code Enforcement will be transacted by phone, computer and/or U.S. mail.

With few exceptions, field inspections, including food establishments, environmental and code inspections will continue as normal though staff are advised to minimize contact with others and maintain appropriate distances.

Proactive code enforcement/neighborhood integrity programs will continue with limited public contact.

The 26th Annual Pool School and the Certified Food Manager Course, both originally scheduled in April, have both been canceled.

The situation is fluid. Inspection protocols may be curtailed and reduced to a complaint-only basis should the situation worsen and an increase in social distancing be warranted.

Information on these temporary protocols will be posted on department websites as they become available, and as follows:

  1. Environmental Health Department
    1. URL: https://ci.lubbock.tx.us/departments/environmental-health
    2. Phone: (806) 775-2928
    3. E-Mail: environmentalhealth@mylubbock.us
  2. Code Enforcement Department:
    1. URL: https://ci.lubbock.tx.us/departments/code-enforcement
    2. Phone: (806) 775-2189
    3. E-Mail: codeenforcement@mylubbock.us

Office of the City Secretary

The Office of the City Secretary is dedicated to providing service to our citizens. In response to health and safety measures taken by the City of Lubbock to protect our community, all inquiries or requests will be handled by phone, email, or mail, until further notice.

· Mailed Applications or Documents: Submit completed Applications, including all required signatures and notarizations, with payment, if payment is applicable, (i.e. credit card authorization form using MasterCard, Visa, or Discover; money order; or cashier’s check) by mail to: Office of the City Secretary, P O Box 2000, Lubbock TX 79457.

· Emailed Applications or Documents: Submit completed Applications, including all required signatures and notarizations, with payment, if payment is applicable, (i.e. credit card authorization form using MasterCard, Visa, or Discover) by email to ocs@mylubbock.us

· Faxed Applications: or Documents: Submit completed Applications, including all required signatures and notarizations, with payment, if payment is applicable, ([i.e. credit card authorization form using MasterCard, Visa, or Discover) by fax to 806-775-3983.

Online applications, credit card authorizations and other information can be found on the City Secretary’s website at https://ci.lubbock.tx.us/departments/city-secretary

For additional questions, do not hesitate to contact our office. Our office can be reached by telephone at: (806) 775-2061; (806) 775-2029; (806) 775-2028

Vital Statistics – Birth and Death Records

The City of Lubbock Vital Statistics Office, located at Lubbock City Hall, 1625 13th Street, Room 102, will remain open to the public, but urges citizens to complete Birth and Death Record applications by mail, email, or fax to minimize exposure. If you are unable to fulfill your request by mail or email, you will be able to visit the Vital Statistics Department Monday – Friday 8:00 a.m. to 4:00 p.m.

· Mailed Applications: Submit completed Applications, including all required signatures and notarizations, with payment (i.e. credit card authorization form using MasterCard, Visa, or Discover; money order; or cashier’s check) by mail to: Vital Statistics Unit, Room 102, P.O. Box 2000, Lubbock Texas 79457.

· Emailed Applications: Submit completed Applications, including all required signatures and notarizations, with payment (i.e. credit card authorization form using MasterCard, Visa, or Discover) by email to ocs@mylubbock.us

· Faxed Applications: Submit completed Applications, including all required signatures and notarizations, with payment ([i.e. credit card authorization form using MasterCard, Visa, or Discover) by fax to 806-775-2957.

NOTE: Acknowledgement of Paternity: Until further notice, we are not processing Acknowledgement of Paternity requests.

Online applications, credit card authorizations and other information can be found at

For additional questions, do not hesitate to contact our office. Our office can be reached by telephone at: (806) 775-2926 or (806) 77-2934

Accounting

Please be advised that all payments that have been traditionally made in person at the Accounting Department will now have to be mailed in or you may call 806.775.2156 to make a payment using a credit card.

For mail-in payments, please send to:

City of Lubbock

Accounting Department

P.O. Box 2000

Lubbock, Texs 79457

Libraries

While the Lubbock Public Library facilities remain closed to the public beginning March 21, 2020, the library is providing a variety of services to provide materials for the citizens of Lubbock. In addition to eBooks and Audiobooks available through the Libby app, the library has a large number of resources and Texshare databases online. Patrons can access these resources with their library card and/or their Texshare username and password. If you do not already have a library card pin or your Texshare information, please call or email any of the four Lubbock Public Library Branches for this information.

In addition to our online resources, patrons can call for curbside pickup by locating the books, books on CD or DVDS that are available at your preferred library in the online catalog. Then call your preferred library and give us the call numbers for those items and pick up in about an hour. Beginning on Tuesday, March 24th we will begin Homebound Delivery Services for those library patrons who cannot come to the library for Curbside Pick-up. If you do not have a library card, you can call any library during regular business hours to get a new library card number with immediate access to our online resources including eBooks and Audiobooks, Digital Magazines, select newspapers, Health and Medical Databases, DIY databases and more. Visit us at WWW.LUBBOCKLIBRARY.COM for more information about the business hours for your preferred library branch and for access to these great resources.

Please follow us on Facebook, Twitter and Instagram (@LubbockPublicLibrary) for more interactive activities and information.

Lubbock Public Library Service phone number

Call for a Card and general information

(806) 775 – 2835

Curbside Pick-UP

(806) 775 – 2831

Homebound Delivery

(806) 775 – 2851 (Begins Tuesday, March 24th)

Godeke: LIBGodeke@mylubbock.com

Call for a Card Service and Curbside Pick-UP and general information

(806) 775-3362

Call for a Card Service and Curbside Pick-UP and general information

(806) 767-3733

Call for a Card Service and Curbside Pick-UP and general information

(806) 767-3300

On March 18th, 2020, Lubbock Public Libraries began a new curbside delivery service. Library patrons can call any of the library branches and request any available books or books on CD (sorry, DVDs are not available for this service at this time) to be pulled for them and then delivered to them in the library parking lot. This service is currently available during each branch’s regular business hours and will still be available on March 21, 2020, when the library is closed to the public.

Getting curbside delivery is easy! Go to WWW.LUBBOCKLIBRARY.COM to see what’s available in our catalog. Have your library card number ready, and call your preferred branch (Patterson 767-3300, Groves 767-3733, Godeke 775-3733, or Mahon Curbside line 775-2831) Give us the title and call number of the book you found in our catalog. We will pull the books for you and have them ready in less than an hour. Give us a call when you drive up to the library and we will bring them out to you. Patrons should have a library card in good standing (please call to pay fines online with a credit card). For more information about this great service, call any of your Lubbock Public Libraries or visit us at WWW.LUBBOCKLIBRARY.COM.

Lubbock Memorial Civic Center

The Lubbock Memorial Civic Center’s hours of operation for March 19 – 20, 2020 will be 10:00 a.m. – 4:00 p.m.

Effective Saturday March 21, 2020 the Civic Center will be closed to the public until further notice. The Lubbock Memorial Civic Center will operate telephone hours of 8:00 a.m. – 5:00 p.m., Monday through Friday. We can be reached either by phone 806-775-2242 or email civiccenter@mylubbock.us.

Please watch often for updated information.

We are committed to providing superior service during this temporary change in business operations. On behalf of the Development Services Division, thank you for your commitment to our community and for your support during this trying time. Should you have any questions or concerns, please do not hesitate to contact Jesica McEachern, Assistant City Manager, jmceachern@mylubbock.us or 806.775.2015, or Steve O’Neal, Director of Development Services, soneal@mylubbock.us 806.775.2080.

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A medida que la situación del COVID-19 (coronavirus) continua evolucionando, el enfoque principal de la Ciudad continua siendo la salud y seguridad de nuestros empleados, clientes y comunidad. Aunque la necesidad de distanciamiento social es de gran importancia, nos mantenemos comprometidos a apoyar la salud y seguridad de la comunidad. Por lo tanto, los Departamentos de Code Enforcement y Environmental Health tomarán los siguientes pasos observando las recomendaciones y protocolos de distanciamiento social:

A partir del Lunes 23 de Marzo del 2020, City Hall estará cerrado al público hasta nuevo aviso.

Todas las consultas generales serán atendidas a través del teléfono, correo electrónico, o computadora via Skype, Zoom o Go-To Meeting.

Permisos y renovaciones para establecimientos de comida emitidos por Environmental Health y permisos miscelaneos emitidos por Code Enforcement serán tramitados por teléfono, computadora y/o U.S. mail.

Salvo algunas excepciones, operaciones de campo, incluyendo establecimientos de comida, inspecciones ambientales y de códigos continuarán de manera normal. Se le ha aconsejado a nuestro staff minimizar contacto con otros y mantener distancias apropiadas.

Programas de enforzamiento de códigos/integridad de vecindarios continuarán con contacto limitado al público.

La Escuela de Piscinas en sus 26 Años y el Curso de Certificación de Gerentes de Comida, ambos originalmente agendados para Abril, han sido cancelados.

La situación es fluida. Los protocolos de inspecciones pueden resultar acortados y reducidos a inspecciones basadas únicamente en quejas si la situación empeora y se llega a necesitar un aumento en distanciamiento social.

Información acerca de estos protocolos temporales estará disponible en los sitios web de los departamentos a medida que estén disponibles, y de la siguiente manera:

  • A partir del Lunes 23 de Marzo del 2020, City Hall estará cerrado al público hasta Nuevo aviso. Negocios de contratistas y desarrolladores se pueden realizar en línea via nuestro portal de Citizen Self Service (CSS), via correo electrónico y por teléfono. Información detallada sobre CSS, incluyendo maneras para crear una cuenta y enviar aplicaciones y/o planos, puede ser encontrada en el siguiente URL: https://ci.lubbock.tx.us/departments/building-safety/citizen-self-service.
  • Todas las preguntas generales y relacionadas a proyectos serán manejadas a través del teléfono, correo eléctronico o plataformas de reuniones en línea.
  • Con pocas excepciones, inspecciones de campo continuarán de manera normal, con nuestro staff minimizando contacto con otros y manteniendo distancias apropiadas.
  • Aquellos clientes que no tengan acceso electrónico y/o acceso a una computadora pueden dejar planos, aplicaciones de permisos y aplicaciones de desarrollo en un lugar designado en el lobby de City Hall.
  • Reuniones relacionadas a negocios, como ser el Site Plan Committee, Pre-Development Meetings, etc., han sido puestas en espera temporalmente. Se proveera un anuncio cuando las mismas se reanuden.
  • El staff de nuestros departamentos de Building Safety y Planning puede ser contactado de la siguiente manera:

Building Safety Department

Planning Department

  1. Departamento de Environmental Health
    1. URL: https://ci.lubbock.tx.us/departments/environmental-health
    2. Teléfono: (806) 775-2928
    3. Correo electrónico: environmentalhealth@mylubbock.us
  2. Departamento Code Enforcement
    1. URL: https://ci.lubbock.tx.us/departments/code-enforcement
    2. Teléfono: (806) 775-2189
    3. Correo electrónico: codeenforcement@mylubbock.us

Oficina del Secretario de la Ciudad

La Oficina del Secretario de la Ciudad se dedica al servicio de nuestros ciudadanos. En respuesta a las medidas de salud y seguridad tomadas por la Ciudad de Lubbock para proteger a nuestra comunidad, todas las consultas o solicitudes se atenderán por teléfono, correo electrónico o correo postal, hasta nuevo aviso.

• Solicitudes o documentos enviados por correo: Favor de enviar las Solicitudes completas, incluiendo todas las firmas y notarizaciones requeridas, con forma de pago, si corresponde, (es decir, formulario de autorización de tarjeta de crédito con MasterCard, Visa o Discover; giro postal o cheque) por correo a: Oficina del Secretario de la Ciudad, PO Box 2000, Lubbock TX 79457.

• Solicitudes o documentos enviados por correo electrónico: Favor de envíar las Solicitudes completas, incluidas todas las firmas y notarizaciones requeridas, con forma de pago, si corresponde, (es decir, el formulario de autorización de tarjeta de crédito con MasterCard, Visa o Discover) por correo electrónico a ocs@mylubbock.us

• Solicitudes o documentos enviadas por fax: Favor de envíar las solicitudes completas, incluidas todas las firmas y notarizaciones requeridas, con el pago, si corresponde, ([es decir, formulario de autorización de tarjeta de crédito con MasterCard, Visa o Discover) por fax al 806-775-3983.

Las solicitudes en línea, formas autorizaciones de tarjetas de crédito y otra información se puede encontrar en el sitio web del Secretario de la Ciudad en https://ci.lubbock.tx.us/departments/city-secretary

Para preguntas adicionales, no dude en comunicarse con nuestra oficina. Puede comunicarse con nuestra oficina por teléfono al: (806) 775-2061; (806) 775-2029; (806) 775-2028; y (806) 775-2050

Oficina de Estadísticas Vitales - Registros de Nacimientos y Defunciones

La Oficina de Estadísticas Vitales de la Ciudad de Lubbock, ubicada en el Ayuntamiento de Lubbock, 1625 13th Street, Sala 102, permanecerá abierta al público, pero insta a los ciudadanos que completen las solicitudes de Registro de Nacimientos y Defunciones por correo, correo electrónico o fax para minimizar exposición. Si no puede cumplir con su solicitud por correo o correo electrónico, podrá visitar el Departamento de Estadísticas Vitales de lunes a viernes de 8:00 a.m. a 4:00 p.m.

Solicitudes enviadas por correo: Favor de envíar las Solicitudes completas, incluidas todas las firmas y notarizaciones requeridas, con forma de pago (es decir, el formulario de autorización de la tarjeta de crédito con MasterCard, Visa o Discover; giro postal o cheque) por correo postal a: Vital Statistics Unit, Room 102, P.O. Box 2000, Lubbock Texas 79457.

Solicitudes enviadas por correo electrónico: Favor de envíar las solicitudes completas, incluidas todas las firmas y notarizaciones requeridas, con forma de pago (es decir, el formulario de autorización de la tarjeta de crédito con MasterCard, Visa o Discover) por correo electrónico a ocs@mylubbock.us

Solicitudes enviadas por fax: Favor de envíar las solicitudes completas, incluidas todas las firmas y notarizaciones requeridas, con forma de pago (es decir, formulario de autorización de tarjeta de crédito con MasterCard, Visa o Discover) por fax al 806-775-2957.

Accounting

Con el cierre de City Hall al público desde el 21 de Marzo del 2020, favor tomar en cuenta que los pagos realizados normalmente en persona en el Departamento de Contabilidad serán enviados por correo o puede llamar al 806.775.2156 para realizer un pago utilizando una tarjeta de crédito.

Para pagos mediante correo, favor enviar a:

City of Lubbock

Accounting Department

P.O. Box 2000

Lubbock, Texs 79457

Bibliotecas

El día 18 de Marzo del 2020, las Bibliotecas Públicas de Lubbock iniciaron un nuevo servicio de entrega en aceras. Los patronos de la nuestras Bibliotecas pueden llamar a cualquiera de nuestras sucursales y solicitar cualquier libro o libros en CD disponibles (lo sentimos, pero DVDs no están disponibles para este servicio en este momento) y estos serán entregados a ellos en el estacionamiento de la biblioteca. Este servicio esta disponible durante los horarios regulares de cada sucursal y continuará estando disponible el día 21 de Marzo cuando las bibliotecas cierren al público.

Accesar a nuestro servicio de entrega en aceras es fácil! Vaya a WWW.LUBBOCKLIBRARY.COM para ver las opciones disponibles en nuestro catálogo. Tenga su número de tarjeta de biblioteca listo y llame a su sucursal de preferencia (Patterson 767-3300, Groves 767-3733, Godeke 775-3733, o Mahon línea de Servicio de Acera 775-2831). Proporcione el título y número de llamada del libro que encontró en nuestro catálogo. Nosotros buscaremos los libros y los tendremos listos en menos de una hora. Llámenos cuando llegue al estacionamiento de la biblioteca y le llevaremos los libros a su auto. Los patronos deberán tener una tarjeta de la biblioteca en buen estado (favor llamar para pagar multas con una tarjeta de crédito). Para mayor información acerca de este servicio, llame a cualquiera de las sucursales de las Bibliotecas Públicas de Lubbock o visite WWW.LUBBOCKLIBRARY.COM.

Lubbock Memorial Civic Center

El Lubbock Memorial Civic Center ofrecerá horarios de operación de 10am a 4pm del 19 de Marzo al Viernes 20 de Marzo.

Desde el Sábado 21 de Marzo, el Civic Center estará cerrado al público hasta nuevo aviso. El Lubbock Memorial Civic Center ofrecerá horarios telefónicos de 8am a 5pm, de Lunes a Viernes. Favor contactar vía teléfono al 806-775-2242 o correo electrónico civiccenter@mylubbock.us.

Favor mantenerse vigilante a nueva infomación.

Estamos comprometidos a proveer servicio superior durante este cambio temporal en operaciones. De parte de la División de Development Services, gracias por su compromiso a nuestra comunidad en estos momentos de prueba. Si tiene preguntas o preocupaciones, no dude en contactar a Jesica McEachern, Assistant City Manager, jmceachern@mylubbock.us o 806.775.2015, o Steve O’Neal, Director de Development Services, soneal@mylubbock.us 806.775.2080.

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