LUBBOCK, Texas (KCBD) - Monday, The City Of Lubbock hosted another COVID-19 vaccine clinic for groups 1A and 1B. There were limited appointment slots available and those spots filled up in just a few hours.
Over the weekend, the City of Lubbock Health Department announced there would be another Moderna COVID-19 vaccine clinic for groups 1A and 1B.
The Health Department started taking calls at 8 o’clock Monday morning for appointments, and its phone lines were once again flooded with callers.
“We expected that high call volume. The health departments never had to look at high call volumes like that before, so it’s something new for us. I’m used to scheduling 20 or 30 appointments in the morning, and that’s what our staff can handle,” said Katherine Wells with the City of Lubbock Health Department.
Wells is asking the community to be patient and said the best way to get an appointment is to keep calling.
“We are working on some solutions to allow us to have higher call volume at the city and I hope that we can bring that on very quickly,” said Wells.
Wells said the health department was able to get volunteers to help with the vaccine clinic. About one thousand vaccines were provided to community members.
“Today we have lots of assistance from LISD school nurses, we also are using the fire department,” said Wells.
She explains the biggest challenges the health department is facing.
“Our two biggest challenges right now are; the phones to get people appointments. And then my other big challenge is, knowing how much vaccine we’re getting,” said Wells. “I get about a day, sometimes two days’ notice of when that vaccine shipment is gonna come in. It’s hard to preplan, what the clinics are gonna look like for the next week. It’s difficult for us to make appointments ahead of time and it’s also difficult to get staff here at the last moment.”
Wells said she is working on getting more doses to get more of the community vaccinated.
“My goal is to make sure we get as much vaccine here,” said Wells. “We’re gonna see more vaccine at our pharmacies. I know one of our large primary care offices is going to be able to start offering vaccines to their patients soon. So there’s gonna be lots of different opportunities to get vaccine. This is not the one and only (clinic). I know people want to get here. I know people want to get vaccinated, I want to get them vaccinated. But it’s gonna take a little bit of time, and we’re gonna get this all worked out.”
The City of Lubbock will receive more COVID-19 vaccines this week, and additional clinics will be scheduled.